Months ago I saw a friend of mine on Facebook ‘Like’ this page for My Custom Xbox (also known as My Custom Controller). When I went and took a look of the page, out of curiosity, I saw that it was a company that made custom Xbox 360 controllers. Since I’m obviously into that sort of stuff, and my friend was doing some stuff with them at that time, I clicked ‘Like’ as well to support her. Looking back on the fan page today, the company is having some serious problems, and gamers everywhere need to be aware of what’s going on.
Now, I don’t take delight in bashing fellow gaming companies, but when I see that something potentially crooked is going on, I feel that it is important to warn other gamers and consumers.
anyways. so i ordered a controller from them in june after researching off mlgs websites about their products. i was choosing between them and mycustom controller. i emailed my customcontroller.com first and got a quick response from the owner who even offered me a discount. but after reading i decided to go with mycustomxbox. in june there was a disclaimer stating that there would be a 1-2 month delay for any controller that is PAINTED. now i ordered a painted controller knowing that id have to wait. no big deal. i ordered some paint masks with the controller and they arrived a few days after my order. i contacted mycustomxbox (owners name scogre) about the update of my order…. no reply… so i waited a week and sent another email…. no reply. i sent an email listing some of my sponsors telling him that hes getting a bad name around some big companies. i recieved an email the next day and this is what it stated “Hey Jake, I’m sorry, I don’t want to blow you off, but what is your order number and I’ll get you an update. scogre” and that was august 10th. i replied with my order number and stated that it was odd that he got back to me so fast since i name dropped some of my sponsors. he never replied with any order update. i proceeded to email him a few more times, even once from a different email but got no reply. even posted a few times on their facebook wall about wanting to know what was going on. with no replies. so i just filed a complaint with the better business bureau and am waiting for a resolution with them. i dont even want my controller all i want is my money back. so hopefully they can help! i know there are a lot of upset people with the lack of service from mycustomxbox. i just hope that people realize what a terrible business man scogre is and everyone gets their money back.
Friday July 30, 2010 at 7:12pm to Info@mycustomxbox.com
mailed by *********@gmail.com
subject:wondering how much longer to receive my controller
hey mcx. i ordered a controller at the beginning of june and was just wondering how much longer till i get it
On August 10, 2010 at 1:41am to Info@mycustomxbox.com
mailed by *********@gmail.com
so still havent gotten a reply about when my controller will be shipped. its been about 2 months and i know weather delays and things like that. but you can at lest send me an email back about it regarding my questions. especially when you can take the time to facebook all day. so hopefully i can get a reply from you guys soon.
(sponsored by **********, ************, ***********…. you guys deffinetly arent getting great rep around when it comes to communications)
Scogre Replies on August 10th, 2010 at 8:22am from Sales@mycustomxbox.com
I’m sorry, I don’t want to blow you off, but what is your order number and I’ll get you an update. Scogre
August 10th 2010 at 11:30am i replied
My order number is ****. Thanks for the reply. I love watching your YouTube videos. Their pretty funny! Jake
still no reply, so i sent another email a few weeks later
Monday august 23rd 2010 at 12:16pm
My order number is ****. Thanks for the reply.
no replies at all. so i figure id give another email a shot with still no success.
To Sales@mycustomxbox.com from **********@hotmail.com
subject:order number ****
still curious about when my controller will be here since i ordered it around the beginning middle of june. order number is ****.
Another customer, Drew D., had this to say, in his own words, about his experience:
Well about 4 weeks ago, I have bought some things from mycustomcontroller.com and I got the items i needed. I noticed a few problems in my products and i was very unsatisfied. I wanted to contact him about my problems. I found the email which is the @info and emailed him about myproblem. I expected an email back in the next couple days, but i actually didnt get one back. So then about 4 days ago, i sent a second and third… And of course no respond. I would expect that would push people away from his business . But look at that, ferg is leaving my custom xbox. Is that good or bad? In my opinion, it is great. He was slacking in his part, and that may be the reason why no one was getting an email back.
If those two testimonials weren’t enough to make you a little leery about spending your money at My Custom Xbox, then maybe these screen shots taken from their Facebook page today will (click on each image to enlarge and open a gallery):