Information on the New Xbox One Experience Update

Information on the New Xbox One Experience Update

As someone who has opt-in to the NXE (New Xbox Experience) preview, which will give some preview members early access in the coming weeks. I’ve seen nothing but people freaking out over some games having issues such as not being able to open, graphic issues and so forth. Some of these websites are getting the point it sounds like they’re freaking out over a beta test having issues. Wait, beta software has issues?! Hey other sites it’s called a beta for reasons, which at a later date the said issues will be fixed. This could be fixed during the first update within a beta or right near the end.

While some of you reading may have seen the post on the Official Xbox Forums. I’ve provided below the full list of issues and so forth that will come along with being granted the early access to the new Windows 10 look for you Xbox One. Below was taken right from the forum if you’ve yet to see it. At least for me it doesn’t hurt me since I’m fine with waiting for a game or two being fixed quickly. Plus, I got a wall of games NOT on the list I could play. At least I still have Netflix!

These are the current known issues for the first wave of the New Xbox One Experience, which will be rolling out at a later date.


Games and Apps: The following are known issues with specific titles on the initial New Xbox One Experience updates.

  • Games Failing to Launch: The following games may fail to launch:
    • Guacamelee: SCTE
    • Unmechanical
    • Elite: Dangerous
    • Pool Nation FX
    • D4: Dark Dreams Don’t Die
    • Xbox Fitness
    • Skylanders
    • Destiny: The Taken King
    • Game Compilation Discs (ex. Borderlands: The Handsome Collection, Saints Row IV).
  • Forza 6: You may encounter graphical errors (screen turns a blue or purple hue) when participating in races 
  • Assassin’s Creed Unity: Installing Assassin’s Creed Unity DLC while the game is open will cause it to crash when the DLC finishes downloading.
  • Elder Scrolls Online: Logging in to an existing character will cause an error indicating you do not have network connectivity and prevent you from connecting to the server.
  • Titles with DLC installation issues: You will be unable to install DLC from game collection as no manage UI is present.  Simply download the DLC and bundled title from the Store.
  • Apps Failing to Launch: The following apps may fail to launch:
    • ABC News
    • VUDU
    • SlingTV
    • WWE
    • Showtime Anytime
    • Every Street United
    • Overdog
    • BlinkBox
    • ReddX
    • TWC TV
  • Apps with video issues: The following apps will launch but videos or streams will not play.
    • SyFy
    • USA Now
    • BravoNow
    • TED
    • MLB


General System Issues

  • System Update Errors: If you encounter an update error screen while downloading a system update and the console freezes, please wait 3 minutes before rebooting the console to ensure crash data is captured. Crash data is submitted automatically; no action required on your part.
  • Party Chat: When entering connected standby with a party chat session open, after resuming from connected standby party chat may no longer function.
    • Workaround: Hard reset the console. 
  • Xbox Button: While holding down a button on the controller or plugging in a racing wheel and pressing the Xbox button, the power menu may pop up after which the Xbox button will fail to recognize input.
    • Workaround: Hard reset the console.
  • Automatic Downloads: Content purchased from will not automatically download to the Xbox One console. This feature is planned to come later.
  • Browser: You will be unable to use voice commands in the browser; using voice commands in the browser will likely cause the console to hang and require a hard reset to resolve the issue.
  • My games & apps: After downloading a system update My games & apps may fail to populate.
    • Workaround: Hard reset the console.
  • Games stuck in the queue: You may find games are unexpectedly remaining in the download queue.
  • Notifications: Friends do not receive game toast notifications.


Live TV: The following issues affect the Live TV experience:

  • Cable/Satellite set top box compatibility is not yet at parity with the current Xbox One experience. Please continue to report video playback and audio issues using the Report a problem app to help us improve the experience. HDMI troubleshooting steps:
    • Go Home and press the menu button on the OneGuide app to quit, then restart it.
    • Unplug and re-plug the HDMI-in cable from the Xbox, ensuring it’s seated securely in the port.
    • With the Xbox One turned on, pull the power cord on the cable/satellite box, wait a few seconds, and plug it back in.
    • Press and hold the power button on the front of the Xbox One to perform a hard reboot of the console.
  • Dolby Digital surround sound will not work for Live TV.
  • App channels cannot be set as a Favorite.
  • The “Xbox Snap TV” voice command does not work. You can snap TV via voice command by saying “Xbox Snap OneGuide” or choosing OneGuide from the Snap Center.
  • The OneGuide pin doesn’t function. You can launch OneGuide using the app, voice commands, or from the OneGuide twist.
  • You may experience a stuck frame streaming TV to the Xbox App. You can enter OneGuide or resize your window to restore video playback.
  • The media transport controls do not work when streaming TV to SmartGlass and Xbox app clients.
  • When resuming from connected standby the Xbox One media remote may fail to send commands; a hard reset resolves this.


Community Twist

  • Currently this area is not fully populated with content and is missing large sections of the user experience. Activity feed content also may not be actionable and items on the trending items second level screen have not been fully tuned.  As Preview moves forward content and features in this area will light up.

Xbox App/Smartglass

  • SmartGlass and Xbox App Live TV/OneGuide: You may experience issues connecting to Live TV or OneGuide when connecting to the console with SmartGlass.

    • Workaround: Set your SmartGlass connection to auto connect, quit the app, and restart. If the issue persists, hard reset the console.
  • Basic SmartGlass functionality is now available including gamepad navigation, touch navigation, remote text entry, media playback control, and companions for apps and games. Other features such as two-finger touch panning, media companions, and power on/off will not function in this build.


While I have been in many tests such as video games and the NXE updates for Xbox 360 over the years. I’ve grown used to small issues such as some games not working, apps not working since I know it’ll be fixed. Hell see below for one person who asked about the Destiny: The Taken King issues.

As you can see some of the issues on the list are already being worked on. As you can expect most of these issues will be fixed by the official November release. So there is no need to freak out if you’re fine with giving them feedback and waiting for the “fix”. You can keep on reading all the other sites somewhat freaking out over an update or just sit back, provide Xbox with feedback when the time comes and then get to playing some of the games on the list once the fix has been pushed.

UPDATE: Some peoplre are getting the update today in the preview program you can read the news by clicking HERE


Avid collector of Funko Pop! items, Pokemon and video games. You may have seen my past work at SFX-360/DigitalNoob. When I’m not collecting great things I’m writing news, previews, reviews and running giveaways.

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